Shipping & Returns
We are pleased to offer $5 FLAT-RATE SHIPPING to addresses in Christchurch and Canterbury.
We offer $10 FLAT-RATE SHIPPING to addresses in the rest of the South Island, and $25 FLAT-RATE SHIPPING to addresses in the rest of New Zealand.
At this time, we only ship within New Zealand.
We appreciate your business and we hope you love your purchase. If you’re not completely satisfied, you can return the item for a refund or an exchange within 30 calendar days of delivery.
To receive a refund or an exchange, the following conditions must be met:
- The item must be unused and in its original, undamaged condition.
- The item must be returned in the same box it was shipped in, with all padding and packaging intact. Breakages on the return journey are the responsibility of the customer.
- Please include a note with your name, address, and proof of purchase, as well as a description of the reason for return. Please also indicate whether you would prefer a refund or an exchange.
You are responsible for the return shipping costs, unless you are returning an item which arrived in damaged condition, or was incorrectly picked by us, in which case we will refund your shipping costs.
We pack all of our items with extreme care. When your parcel arrives, please carefully inspect it for damages. If damages are found on any shipment from us, large or small, this need to be reported to us as soon as possible by phone or email so that we can resolve the issue. We may ask for photographs of damaged items.
Please note that all products sold on this website are hand-painted and hand-crafted, and as such are inherently imperfect and vary in size, finish and dimension. The exact appearance of the item delivered to you will vary from the item shown on the product page of the website.
Returns should be addressed to:
MexiKiwi Trading Co.
246 Jacksons Rd
If you have any questions about our payments, shipping and refund policies, please don’t hesitate to contact us via email or by filling in the contact form under the 'Contact Us' link.